Applies to most of Southern California Counties including: Los Angeles, Orange County, San Diego, San Bernardino, Riverside, Ventura, Santa Barbara, San Luis Obispo.
F.O.B. LA MIRADA, CA
Applies to NV, AZ, and rest of CA that are outside of prepaid freight zones. Refer to our F.O.B. Policy below for details.
Merchandise shipped outside of our pre-paid freight zones, as indicated in the map,will be shipped from Collect F.O.B. from our VNT Pottery facility in La Mirada, California. A freight allowance of ten percent (10%) will be deducted from the net invoice price. VNT Pottery will select the appropriate common carrier for merchandise shipped Collect F.O.B., unless instructed otherwise by the customer in writing. Any damages of merchandise will be the responsibility of the customer and in accordance with the freight terms and conditions of the selected Common Carrier.
5% 10/Net 30 Days for established customers.
Customer will received 5% discount if full payment of order is received by VNT Pottery within 10-days of customer order receipt.
If customer elects to not take advantage of the 10-days payment incentive, full payment of order is required within 30-days of customer order receipt.
For initial orders, a completed and signed VNT Pottery credit application and resale certificate and/or tax exempt certificate must be submitted to VNT Pottery’s Credit Department before the order will be processed. Payment can be made either by credit card, business check or money order.
PREPAID FREIGHT CLAIMS/DAMAGES & ORDER DISCREPANCY POLICY
All merchandise is carefully inspected before packing into cartons/pallets and shipped from our facility. Claims for missing or damaged merchandise must be made within 10-days of receipt of the shipment. Customers are responsible for inspecting their incoming VNT Pottery shipment for visual damage and accurate merchandise amounts, and for noting any discrepancies or damaged product on the delivery receipt. Failure to report shortage or breakage claims within the 10-day period may result in a refusal of the claim by the Carrier and a subsequent denial of the claim to the customer.
MERCHANDISE RETURN POLICY
All merchandise returns require an RGA number provided by the VNT Pottery Customer Service Department. A request for a return must be made within 10-days from receipt of the shipment. Returned merchandise must be in the original and complete case pack quantity. Credit will not be issued for merchandise that has been retail priced.
A 15% re-stocking charge will be applied for unauthorized returns or for any returned merchandise due to over-stock or customer ordering error. Additionally, freight transit and charges are the customer’s responsibility for these types of events.
RESIDENTIAL OR SPECIAL DELIVERY POLICY
VNT Pottery makes every effort to ship orders on our own delivery trucks within our pre-paid freight zone. However, at times due to peak business seasonality and/or the customer’s geographic location, this is not always possible and may require delivery by a Common Carrier. Residential deliveries, inside deliveries or deliveries to small businesses that do not have adequate order receiving facilities (i.e. without a receiving dock or forklift), will necessitate special handling by the Common Carrier. Special handling equipment as well as the extra man-hours involved incurs an additional charge by the Common Carrier that will be passed on to the customer, and the Residential or Special Delivery/Handling fee of $75.00 will be charged when applicable.